FAQs

1. Is MUMAMOO coffee beans fresh?

All the coffee beans send will be fresh roast, our online store shipped coffee beans within 10 days after roasting. MUMAMOO coffee bean has its peak window taste, from day 8 to the day 30, MUMAMOO coffee bean reach its peak window. After this period, the coffee bean flavor settles down.

2. The product I received was damaged.

We are apologized for this inconvenience, please contact us by E-mail: jin@mumamoocoffee.com with the photo of the damaged part and situation. Or DM us on Instagram: mumamoocoffee, we will send your refund or deliver new product as soon as possible.

3. Can I return the wrong product that I have ordered?

It’s possible to cancel and change your order before our shipment, but we are sorry about that, we cannot help you do that after the shipment.
If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Return shipping is paid directly to the shipping company of your choice and will not be refunded.
If your product is not as described or has a manufacturing defect, please contact us and we will send you a new product or refund you completely including your shipping fee

4. The product I received is different with what I ordered.

We are apologized for this inconvenience, please contact us by E-mail: jin@mumamoocoffee.com with your order number. Or DM us on Instagram :mumamoocoffee, we will send your refund or deliver new product as soon as possible.

5. Can I change my order?

Yes. However please contact us as soon as possible. We try to ship your order within 1-3 days, so
please understand that your order cannot be changed if it has already been shipped.

6. How long does it take to deliver my order?

All the products will ship from our coffee roasters in Shanghai China, we deal all the orders in 3 business days, the international shipment will take 3-10 business days.